CAREERS IN
CATERING AND HOSPITALITY

Get your teeth into Catering and Hospitality!

Want to work in a successful and growing sector with fantastic career prospects and opportunities for fast promotion? Then a career in Catering and Hospitality could be for you.


Over 70,000people
in Wales are employed in
the Catering sector
(Business Wales, Food
and Drink Wales, 2017)


Over 3,000new Chefs
will be needed
in Wales by 2024
(Working Futures, 2014-2024)


Around 40%of Chefs
in Wales work
in restaurant and
mobile food services
(Emsi, 2017)


A Hotel Manager
can earn between
£16,000
to £37,500+
depending on skills,
experience and employer
(Cascaid, 2017)

THE SKILLS YOU'LL NEED



The Catering and Hospitality industry need people who have:

  • Great customer handling skills
  • Time management skills
  • Management skills
  • Planning and organising skills
  • Excellent team work skills
  • E-marketing skills
  • Flexibility to work different hours
  • Passion and creativity
  • Culinary expertise
  • Attention to detail
  • Multitasking skills
  • Knife skills
  • Fast-paced decision making skills
  • 87%of employers say
    customer service skills are
    ‘very important’

    and
    ‘quite important’
    (People 1st, 2015) 





    GETTING IN



    Vocational studies

    You can take vocational subjects at school or college. Courses like:

  • Professional Cookery Level 1
  • Hospitality and Catering Level 2
  • Food and Beverage Level 3

  • Training and Apprenticeships

    Many people train through apprenticeship programmes like:

  • Traineeships
  • Foundation Apprenticeship Level 2
  • Apprenticeship Level 3
  • Higher Apprenticeship Level 4

  • Apprenticeship examples:

  • Food and Production and Cookery Level 2
  • Housekeeping Level 2
  • Professional Cookery Level 3
  • Hospitality Supervision and Leadership Level 3
  • Hospitality Management Level 4

  • Some employers who offer Apprenticeships include: Whitbread, Prezzo, McDonalds, Starbucks, TGI Friday’s, Hilton and Marriott. Jamie Oliver’s Apprenticeship scheme is also set to go nationwide in the future.

    Search for Apprenticeships Find a course


    Higher Qualifications:

    You can also go on to study higher qualifications like:

  • HNC Hospitality
  • BA (Hons) Culinary Arts
  • BA (Hons) Hospitality Management
  • BA (Hons) International Tourism and Hospitality Management
  • BSc (Hons) International Hospitality and Event Management

  • Some graduate employers in Catering and Hospitality include:

  • Marriott International
  • Hilton Hotels and Resorts
  • Travelodge
  • JD Wetherspoon
  • Sodexo
  • Merlin Entertainments
  • (British Hospitality Association, 2015)

    Customer Service
    isn’t just face to face.
    More employers
    than ever use
    Social Media
    to speak to their
    customers.










    12%
    of hospitality
    employers report
    a skills gap in using
    new technology
    in customer
    service

    (People 1st, 2015) 



    35%
    of tourism and
    hospitality employers
    in Wales rate Welsh
    language skills as
    ’important’
    in the workplace.
    (Welsh Government, 2015) 

    WHERE COULD YOU WORK?



    The Hospitality and Catering sector is big so
    you can work in different areas like:

    Restaurants
    Hotels
    Pubs, bars and nightclubs
    Events
    Visitor attractions
    Food service management
    Tourist services
    Cruise Ships
    Holiday Parks
    (Hospitality Guild, 2016)

    Some of the employers advertising Catering and Hospitality jobs in Wales in 2016-2017 were:

    McDonald’s Restaurants
    Hilton Worldwide
    Sodexo
    SA Brain & Co LTD
    Haven
    Harvester
    Pizza Hut
    Jurys Inn
    Novotel Hotel
    Wagamama Ltd
    Village Hotels
    (Labour Insights, 2017)

    Some jobs require employees to work unsociable hours (weekends, nights, during holidays) but they can also include flexible hours and seasonal employment which suit many people.

    The sector involves contact with customers who often show appreciation of a service by tipping. Many people working in the sector make extra
    money from this.

    A perk in some jobs like Tour Representative and Flight Attendant, is that accomodation and food is free or at a discounted price for employees.

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