Support

Careers Wales are committed to providing you with the highest level of service possible in your school or college. 

In order to ensure that you are fully supported when using the site you can contact us for help in various ways:

Helpdesk - 02920 84 6799

Our helpline is available between Monday and Thursday 09:00am - 16:30pm and 09:00am - 16:00pm on Friday. Outside of those hours, please leave a message and we will return your call as soon as we can. 

E-mail - helpdesk@careerswales.com

Uploading School Pupil Data

This site shares information on how client data is collected and processed. 

An allocated member of staff in your school will have responsibility for this process.

During the first half of a new academic year the Management Information Systems (MIS) Team at Careers Wales send an email request to schools and /or Local Authorities asking them to provide data for pupils in all year groups in secondary education. Some Local Authorities have agreed to provide data every term.

We ask for the data in a specific format, and request the data be uploaded via the Careers Wales Online secure upload facility. 

To assist the schools and LAs with this we provide the following documents:

  • Uploading to Careers Wales

    When the pupil data spreadsheet has been completed you will need to upload it to Careers Wales via the Secure Upload Facility:

    Details and instructions of our Secure Upload Facility (PDF, 187KB, opens in new window)

    When the data is received, the Management Information Systems (MIS) team at Careers Wales will process, match and upload it to IO (Careers Wales client database). Existing records are updated and new records are created.    

  • For schools running SIMS system

    Careers Wales Template Version1 

    A SIMS report commissioned by Careers Wales from the SIMS support company, Cynnal. The report must be downloaded and saved to an appropriate local or shared drive (C:/) by school staff. The report can then be imported into the SIMS system and run following the Careers Wales Template instructions below.

    For Schools running SIMS system


    Template Instructions

    Instructs schools how to import and run the Carees Wales Template report. Please note at the Year group section please 'Select All'. 

    CAREERS WALES FILE SIMS instructions (PDF, 790KB, link opens in a new window)

  • For schools not running SIMS system

    Example of the data specification

    This is a spreadsheet to display the Pupil data as produced by the Careers Wales Template Verson1 report. For schools who do not use the SIMS system, this is the information and format Careers Wales require:

    Blank Template -  Excel Template

  • Password Management Facility : User Guide

    The Password Management Facility allows learning providers to manage the user accounts of learners and professionals within the User Management section of the Professionals site. The Password Management Facility user guide provides Professional users with guidance on how to use the new Password Management Facility.

    View the User Guide.

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