Field Service Engineer

Introduction

As a Field Service Engineer, you will be out on the road, installing, servicing and repairing various pieces of equipment. You could be working in many different types of locations, including private businesses, factories, peoples homes, shops, or hospitals.

Also known as

  • Service Engineer

Work Activities

As a Field Service Engineer, you will be out on the road, installing, servicing and repairing various pieces of equipment or machinery. You could be working in many different types of locations, including:

  • private businesses
  • factories
  • peoples homes
  • shops
  • hospitals

You might be working from home, receiving your instructions from head office, and travelling round to different locations. Once at the location, you could be:

  • installing new equipment, making sure that it performs correctly
  • maintaining and servicing equipment that has already been installed
  • troubleshooting - finding out what is wrong
  • repairing faulty equipment
  • training people how to use the equipment
  • maintaining your customer service logs

The sort of machinery and equipment you could be working on varies hugely. Field Service Engineers are needed to install, service and repair:

  • chip and PIN equipment
  • recyling machinery
  • gas appliances
  • ticket machines
  • train wi-fi
  • cash machines
  • photocopiers
  • fork lift trucks

And there are many more examples!

Personal Qualities and Skills

To become a Field Service Engineer, you'll need:

  • good technical knowledge and practical skills
  • to be able to follow safety procedures at all times, working carefully and with great attention to detail
  • to be able to follow detailed plans and instructions
  • computer skills, as many Installation Engineers use computers to diagnose problems and communicate with their office
  • to have good problem solving skills

Pay and Opportunities

Pay

The pay rates given below are approximate.

  • Starting: £25,000 - £27,000
  • With experience: £29,000 - £33,500
  • Senior Field Service Engineers earn £37,000 - £40,000

Hours of work

Field Service Engineers work around 35-40 hours a week, Monday to Friday. However, early starts, late finishes, standby rotas and some weekend work may be required.

Where could I work?

Opportunities for Field Service Engineers occur with employers throughout the UK.

Where are vacancies advertised?

Vacancies are advertised in local/national newspapers, on internet job boards, on websites of gas service organisations, at Jobcentre Plus and on the Find a Job website.

GreenJobs is a job board aimed at people interested in green careers:

www.greenjobs.co.uk/browse-jobs/engineering/

Entry Routes and Training

Entry routes

As a school leaver, with GCSEs, you will need to get a job with a firm, and train on-the-job. You might be able to work towards gaining a work-based qualification.

These can form part of an Advanced or Intermediate Level Apprenticeship. Take a look at our information article 'Apprenticeships – How do I apply', for more details about applying for apprenticeship positions.

You will learn the skills and get the experience you need to become a skilled Field Service Engineer.

Progression

Field Service Engineers can progress to Team Leader/Supervisor positions after further training and experience.

Work Experience

Previous experience working in these areas could be useful to this career:

  • mechanical engineering
  • electrical engineering
  • plumbing
  • heating and ventilation fitting
  • telecommunications

Qualifications

To get onto an Intermediate or Advanced Level Apprenticeship, you’ll usually need five GCSEs at grade C/4 or above, possibly including English and maths.

Adult Opportunities

Age limits

It is illegal for any organisation to set age limits for entry to employment, education or training, unless they can show there is a real need to have these limits.

Skills/experience

Many people enter this career after gaining relevant skills, and perhaps qualifications, in a related area such as:

  • mechanical engineering
  • electrical engineering
  • plumbing
  • heating and ventilation fitting
  • telecommunications
  • Computer engineering

Technical experience is highly valued in this career.

Further Information

Semta

Skills for science, engineering and manufacturing technologies

Address: 14 Upton Road, Watford, Hertfordshire WD18 0JT

Tel: 0845 6439001

Email: customerservices@semta.org.uk

Website: www.semta.org.uk

Tomorrow's Engineers

Publisher: EngineeringUK and Royal Academy of Engineering

Email: contactus@tomorrowsengineers.org.uk

Website: www.tomorrowsengineers.org.uk

Construction Industry Training Board (CITB)

Address: Blue Court, Church Lane, Kings Langley, Hertfordshire WD4 8JP

Tel: 01923 260000

Email: ecitb@ecitb.org.uk

Website: careers.ecitb.org.uk

Scottish Engineering

Scottish enquiries

Address: 105 West George Street, Glasgow G2 1QL

Tel: 0141 2213181

Email: consult@scottishengineering.org.uk

Website: www.scottishengineering.org.uk

Engineering Council

Address: 246 High Holborn, London WC1V 7EX

Tel: 020 3206 0500

Website: www.engc.org.uk

Engineering Training Council Northern Ireland (ETC NI)

Northern Ireland Enquiries

Address: Sketrick House, Ards Business Park, Jubilee Road, Newtownards BT23 4YH

Tel: 028 9182 2377

Email: info@etcni.org.uk

Website: www.etcni.org.uk

Careers Wales - Welsh Apprenticeships

Tel: 0800 028 4844

Website: ams.careerswales.com/

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